Contact
Email · help@visualytics.co.uk
Common questions
How do I import a route?
Open a GPX file on your device and choose Trace to load it. It's saved to your library, ready to follow.
How do I record and save a ride?
Open a route, tap Open Navigation, then Start Ride. When you're done, tap End Ride and the ride is saved to your library. You can then export it as a GPX file to keep or share.
Does Trace work without a signal?
GPS positioning and ride recording work offline. Map tiles and weather are fetched over the network, so those need a connection to update.
Where are my routes and rides stored?
On your device. Trace has no account and doesn't upload your routes or rides. See the privacy policy for the full detail.
What is TracePro?
TracePro is an optional subscription that unlocks live gradient and climb insights, satellite and hybrid maps, and turn-by-turn navigation. Importing, recording and exporting routes and rides are free. The price is shown in the app before you subscribe.
How do I manage or cancel my subscription?
TracePro is billed through your Apple ID and renews monthly until cancelled. To manage or cancel it, open the Settings app, tap your name, then Subscriptions.
I found a bug — what do I do?
Email help@visualytics.co.uk with your device model, iOS version, and a note on what happened. It genuinely helps.